CEM

Assuring service centric vision through implementation of a SOC at Unitel Angola

Implementing service centric metrics
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20/12/2016 - 10:17
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It is time to switch to a SOC

Breaking the silos

Eric Van HaetsdaeleIt’s time to switch to a SOC” says Eric Van Haetsdaele, Analytics Business Development Director at Astellia...

06/07/2016 - 11:57
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50% of mobile consumers say operators aren’t hitting the right buttons when it comes to customer service

 

With 93% of adults in the UK using or owning a mobile phone in 2014, and similar figures for other developed markets in Europe and the US, it’s no secret that mobile usage has clearly been established as an integral part of day to day life. In just...

21/05/2015 - 10:35
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