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Here is a selection of quotes from some of Astellia's customers.
The Astellia solution enables us to gain a more comprehensive view of QoS across all of our networks and incentivise our local teams on customer-centric indicators.
The Data Service Acceleration project was performed in close collaboration with Astellia. It enabled us to optimize network performance, improve customer experience and thereby generate additional revenue on high-value data services. Astellia was selected for its very strong expertise in end-to-end mobile data analysis and its unique solution measuring subscribers’ quality of experience.
Haitians have come to know and trust the Digicel brand and customer satisfaction stakes are high. With the help of an international technological leader such as Astellia, we can home in on what matters most to our subscribers and make better business decisions. We appreciate the judicious advice of Astellia’s experts and their flexibility in proposing solutions that contribute greatly to driving network performance and service perception.
Following our network expansion and upgrade period, our focus now is on making sure the equipment we installed is optimised and able to provide an efficient, reliable service to our subscribers. The Astellia solution will help Econet monitor the performance of our services, and to recommend action where needed to continually enhance the quality of experience of our customers.
Astellia’s differentiating factor is that it empowers us to enhance our subscriber’s voice and data experience by offering a supreme quality mobile broadband service. Thanks to Astellia we get happier customers.
We were looking for strong experts to help us improve our network performance, with a vendor-independent positioning. Astellia has been particularly agile in teaming up with our operations. They have produced remarkable results, increasing customer satisfaction and revenue.
KPN Group Belgium adopted a successful strategy of partnerships. We have chosen Astellia to understand patterns and discover experience behind volumes in order to better meet our customers’ expectations.
Throughout 8 years of collaboration, Astellia has helped MTN through its business intelligence solutions and flexible analysis to gain competitive advantages in the market through adding value to our network and enabling us to have a more thorough insight into the network in terms of optimization and troubleshooting.” He added that this collaboration has also ensured a smoother analysis of performance and enabled the cutting down of costs as well as creating new revenue streams.
At NII we are committed to deploying the most effective technology solutions, so that we can efficiently respond to the needs of our high-value customers who must communicate instantly, anywhere, and at anytime.
We selected Astellia because they provide solutions that will enhance even further the quality that we deliver to our customers across our networks every day.
Astellia is renowned for its unique, integrated E2E approach to monitoring and is not only helping us troubleshoot customer complaints promptly but is also helping us deliver an independent evaluation of infrastructure provider’s performance.
Thanks to Astellia's VIP Care, we are able to retain our high-value customers. QoS is a key differentiator and a must have. Astellia helps us to be proactive and deliver the best QoE in the market.
Orascom and Astellia have partnered for 7 years, and our relationship dates back to 2005. Throughout the years, Orascom has been utilizing Astellia’s products and services in different regions such as in Pakistan, Bangladesh and Algeria. Astellia has always been distinguished by its professionalism in providing top class services and improving the quality of networks through constant collaboration. Astellia’s tools, especially their specialized 3rd level KPI’s render them unique in the market. Such tools are very important for the analysis and identification of network problems and providing the right solutions, depending on the customer’s profile with a special focus on high value customers.
We must detect, analyse and solve problems quickly on both voice and packet networks. The Astellia solution, is particularly useful for us to detect the problems in our network, analyse and discover the origin of those problems.
This end-to-end KPI optimization and troubleshooting solution will bring value at several levels of Telia organization - from RAN to Core, including Roaming department and top management. 15 persons are expected to work on a daily-basis.
We chose Astellia's all-in-one solution because of its advanced and integrated End-to-End capabilities. It gives our engineers and client support teams the ability to quickly identify and troubleshoot issues across various elements of our HSPA network.
This end-to-end audit was of great value to Tunisiana. It provided us with a unique vision of data network and service performance from an end-user perspective. Astellia's experts' recommendations enabled us to precisely localize problem areas and improve customer experience. This is particularly important in the current competitive environment where Tunisiana is launching innovative data services.
Using Astellia's Xpert application, our optimization engineers can automatically focus their attention on critical cells. They are equipped with key information to pinpoint the origin of the problem and prioritize operations in the field. Our engineers are now using and sharing the same optimization and investigation rules and have the ability to create new ones.
We are very happy with our collaboration with Astellia’s experts. Their know-how and experience in RAN network optimization is a great help to us in evaluating our network’s efficiency after the equipment swap. In the near future, we will most certainly call on their expertise for our 3G network monitoring.
Wataniya selected VIP Care over other solutions following intensive product benchmarking which proved that Astellia's solution was superior to competing products. We see tremendous value in the use of the VIP Care solution. We are achieving our strategic objective of strengthening customer loyalty and maximizing revenue on this key market segment.
We are very pleased to collaborate with Astellia, the leading provider of monitoring solutions. By utilizing Astellia's VIP care solutions we are able to deliver the targeted quality service to our VIP customers in terms of data speed, voice quality and value added services. Wataniya spares no efforts in maintaining its customer's satisfaction; therefore the new solution will enable us to offer new and innovative service packages that would match their expectations and cater to their increasing needs.