Handset Profiling

Handset performance analysis and benchmark

Subscribers experiencing poor service quality often think that it is due to the mobile network. In many cases, it is caused by faulty or wrongly configured handsets. More recently popular smartphones and their rich mobile applications have added even more pressure on operators increasing signaling traffic on their network. The Astellia Handset Profiling application is aimed at tackling these challenges.

Handset performance comparison based on a wide range of KPIs

Troubleshoot faulty handsets

The Handset Profiling application pinpoints devices preventing subscribers to access data services, causing quality degradation, network equipment inefficiencies or spreading viruses across the network. Through key performance indicators and detailed analysis focusing on impacted calls, operations teams can easily detect and diagnose problems such as call drops, Internet access or mobility failures resulting from a given handset type. They are then in a strong position to isolate poorly performing handsets and take fast corrective actions:

• Reconfigure handsets remotely,
• Fix problems by upgrading terminal software versions,
• Send anti-viruses,
• Communicate trouble tickets to handset manufacturers,
• Or just remove them by promoting better performing ones.

Choose the best terminals

It is increasingly difficult for operators to thoroughly test all handsets prior to their introduction on the market. The Handset Profiling solution helps CSP’s procurement, marketing and handset validation teams compare performance of each terminal operating on their network by brand and software version. Handsets can be ranked based on a wide range of criteria such as call drops, streaming session set up time, call set up and handover success rate.

Operators are thereby able to select the best devices to trigger enhanced mobile voice and data service usage on their network and ensure successful handset roll out.