1 July 2010
Wataniya boosts VIP mobile services with Astellia
Rennes, France, 1st July 2010, Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS and performance announces a major contract for its VIP Care solution with Wataniya Telecom, the leading mobile operator in Kuwait.
Wataniya, forming part of the highly successful Qtel group, has around 40% of the market share in Kuwait, operating on GSM, EDGE and HSPA+ technologies.
Using Astellia’s VIP Care solution, Wataniya monitors the network performances of its most valuable customers and ensures the delivery of an exceptional quality of service across its 2G and 3G networks. These customers including corporate fleets and subscribers with a high ARPU tend to have significant expectations in terms of service access speed, service availability and seamless coverage. VIP Care measures these KPIs through individual subscriber reports. This enables Wataniya to build competitive advantage and develop packages dedicated to VIPs.
Wataniya also uses VIP Care for troubleshooting purposes to identify the root cause of problems and resolve quality threatening events before they affect user experience.
Wataniya’s Chief Technology Officer Hisham Siblini commented saying, “We are very pleased to collaborate with Astellia, the leading provider of monitoring solutions. By utilizing Astellia’s VIP care solutions we are able to deliver the targeted quality service to our VIP customers in terms of data speed, voice quality and value added services”. Hisham Siblini added “Wataniya spares no efforts in maintaining its customer’s satisfaction; therefore the new solution will enable us to offer new and innovative service packages that would match their expectations and cater to their increasing needs”.
“Wataniya selected VIP Care over other solutions following intensive product benchmarking which proved that Astellia’s solution was superior to competing products”, said Sudhir Tripahi, Senior Manager Networks and Performance at Wataniya Kuwait. “We see tremendous value in the use of the VIP Care solution; we are achieving our strategic objective of strengthening customer loyalty and maximizing revenue on this key market segment”.
“We are extremely honoured to have been chosen by Watanyia Kuwait. In this time of tough competition, it is crucial for operators to retain their most valuable subscribers. VIP Care will help Wataniya deliver highly attractive voice and multimedia services”, says Ali Wansa, Regional Sales Director at Astellia.
