Knowledge box

CEM

We have to invest in partners that can provide us with high levels of confidence and stability. We are relying on Astellia’s successful professional services to optimize our radio access network. This encouraged us to expand our relationship and entrust the supervision and quality assurance of our network to Astellia.

Jordi Nadal

Chief Executive Officer

Andorra Telecom

Our customers are at the heart of everything we do. We were the first UK network to introduce all you can eat data and we let our customers roam abroad at no extra cost in 60 destinations. Astellia’s technology will help build upon our already excellent customer experience by deploying the capability to monitor the performance of services and customer experience on our new virtualized technology.

Adam O’Keeffe

Head of OSS Transformation

3UK

About the corporate reporting solution monitoring 15 African networks:

The Astellia solution enables us to gain a more comprehensive view of QoS across all of our networks and incentivize our local teams on customer-centric indicators.

About the data acceleration project:

The Data Service Acceleration project was performed in close collaboration with Astellia. It enabled us to optimize network performance, improve customer experience and thereby generate additional revenue on high-value data services. Astellia was selected for its very strong expertise in end-to-end mobile data analysis and its unique solution measuring subscribers’ quality of experience.

Abdelhafid Tchoketch

Head CAPEX planning and roll-out

Airtel Africa

At Airtel we are committed to delivering an unmatched customer experience to each and every customer. With Astellia by our side we are on the right track to provide ubiquitous and powerful services to our customers.

Maixent Bekangba

Managing Director

Airtel Madagascar

We are very proud of this industry acknowledgment. Zain is strongly committed to offering our valued customers the most appealing products and services. Together with our partner Astellia we worked on innovative CEM use cases to improve end user experience, raise customer satisfaction and generate new revenue streams. These use cases also helped us in shifting our operations from network centric to customer/service centric.

Sultan Abdulaziz AlDeghaither

Chief Technology Officer

Zain Saudi Arabia

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