Astellia empowers Service Operation Centers (SOC) with a Service Quality Management (SQM) application to help them manage service quality proactively.
Service Quality Management, driven by a Service Operation Center, is becoming mainstream within the telecom industry. You want to break your silo-based organization to better serve your customers and drive your digital transformation.
Astellia supports you to move towards a customer and service-centric organization by:
Monitor E2E service quality indicators from a user perspective including applications such as Facebook, YouTube, Instagram, VoLTE, VoIP, VoWifi, legacy voice as well as special operator services such as USSD.
Identify any quality degradations and prioritize service restauration based on the number of impacted subscribers.
Provide service issue demarcation (RAN, Core, Device, User, Transport) and escalate trouble tickets to the right teams for further investigation and resolution.