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References

Astellia’s track record and global experience in passive network monitoring will help us gain more visibility and control of what is happening on our network. Hereby, we can increase problem resolution efficiency and increase our knowledge of our subscribers’ usage.

Amílcar F. Safeca

Deputy Chief Executive Officer

Unitel Angola

We chose Astellia’s all-in-one solution because of its advanced and integrated End-to-End capabilities. It gives our engineers and client support teams the ability to quickly identify and troubleshoot issues across various elements of our HSPA network.

Raymond Saoumah

National Director of Planning & Engineering

Telus Canada

Living up to the quality expectations of our customers is Moldtelecom’s leitmotiv. Astellia’s solution and assessments gives us the means to improve our customer’s experience, increase loyalty and drive revenues.

Victor Moldovanu

QoS team leader

Moldtelecom Moldova

We were looking for strong experts to help us improve our network performance, with a vendor-independent positioning. Astellia has been particularly agile in teaming up with our operations. They have produced remarkable results, increasing customer satisfaction and revenue.

Jose Pablo Blotta

Director Mobile Division

Ice Costa Rica

Following our network expansion and upgrade period, our focus now is on making sure the equipment we installed is optimised and able to provide an efficient, reliable service to our subscribers. The Astellia solution will help Econet monitor the performance of our services, and to recommend action where needed to continually enhance the quality of experience of our customers.

Douglas Mboweni

Chief Executive Officer

Econet Wireless

We have to invest in partners that can provide us with high levels of confidence and stability. We are relying on Astellia’s successful professional services to optimize our radio access network. This encouraged us to expand our relationship and entrust the supervision and quality assurance of our network to Astellia.

Jordi Nadal

Chief Executive Officer

Andorra Telecom

Our goal is to always offer our customers a reliable LTE network and a state-of-the-art mobile phone service. We count on Astellia to provide crucial data about our LTE services so that we can continue to deliver the best experience to our customers.

Patrick Gendron

Director of Radio Frequency Engineering and Optimization

Vidéotron

Our customers are at the heart of everything we do. We were the first UK network to introduce all you can eat data and we let our customers roam abroad at no extra cost in 60 destinations. Astellia’s technology will help build upon our already excellent customer experience by deploying the capability to monitor the performance of services and customer experience on our new virtualized technology.

Adam O’Keeffe

Head of OSS Transformation

3UK

Unparalleled customer service is at the heart of everything we do. We will extract great value from Astellia’s solution to improve customer satisfaction by assessing service performance more quickly and efficiently than we can do today.

Kevin Rogers

Chief Executive Officer

Aeromobile

A high speed train is a very complex environment due to the high speed in which customers are moving. Before we were mainly using drive tests to optimize network conditions along the railway, but now, with Astellia, we adopt a new and very innovative approach which manages to filter out those people that are actually on the train. The optimization of high speed train routes is particularly important for business travelers that need to stay connected at any time. This allowed us to become the best service provider on high speed trains in Spain and created a real competitive differentiator for Orange!

Juan Serrano Sánchez

Quality Manager, Orange Spain

Orange Spain

About the corporate reporting solution monitoring 15 African networks:

The Astellia solution enables us to gain a more comprehensive view of QoS across all of our networks and incentivize our local teams on customer-centric indicators.

About the data acceleration project:

The Data Service Acceleration project was performed in close collaboration with Astellia. It enabled us to optimize network performance, improve customer experience and thereby generate additional revenue on high-value data services. Astellia was selected for its very strong expertise in end-to-end mobile data analysis and its unique solution measuring subscribers’ quality of experience.

Abdelhafid Tchoketch

Head CAPEX planning and roll-out

Airtel Africa

Since we are operating in a very competitive environment with mobile penetration of 180%, we need to find ways to differentiate ourselves. Focused network optimization is an important contributor to reach a superior customer experience. We highly value Astellia’s strong commitment and effective approach to help us tackle network issues to guarantee a high-performing network infrastructure.

Denis Pustoshilov

Director of quality management and services

Beeline Kazakhstan

At Airtel we are committed to delivering an unmatched customer experience to each and every customer. With Astellia by our side we are on the right track to provide ubiquitous and powerful services to our customers.

Maixent Bekangba

Managing Director

Airtel Madagascar

With Astellia at our side, we are sure to satisfy our most demanding customers. All adjustments made optimize the performance of our 4G network and help provide a unique user experience.

Jean-Christophe Reversat

Network Operations Director

Bouygues Telecom

We were impressed with Astellia’s expertise and track record of delivering network assurance solutions to mobile network operators around the world, as well as Canada. The independent validation of our network performance will ensure our customers receive an outstanding service experience.

Steve Irvine

VP Engineering & Operations

Eastlink Wireless Canada

Secure customer satisfaction by providing high quality communication services is our priority, especially with 4G. We are proud to cooperate with Astellia, a French company, and to use their powerful Nova solution to fit our strategy, which aims to increase our data network performance.

Jean-Paul Arzel

Network Director

Bouygues Telecom

We are continually working to provide the best experience to our customers. With Astellia we have seen important improvements in our network and Parisians now clearly benefit from even better services. As a next step, we will work together with Astellia to enhance the performance and reliability of our 4G network in Paris area.

Xavier Pavoux

Radio Engineering Master

Bouygues Telecom

Haitians love their mobile phones, that is why we continue to invest in infrastructure and technology to ensure a distinct customer experience. Astellia helps us diagnose network issues and identify quality-related network trends even before they impact our customers.

Juan Torres

CTO

Digicel Hahiti

Astellia’s differentiating factor is that it empowers us to enhance our subscriber’s voice and data experience by offering a supreme quality mobile broadband service. Thanks to Astellia we get happier customers.

Rico Chemnitz

Head of IT Core Networks & Products

H3G

Astellia is renowned for its unique, integrated E2E approach to monitoring and is not only helping us troubleshoot customer complaints promptly but is also helping us deliver an independent evaluation of infrastructure provider’s performance.

Grigor Grigoryan

CTO

Orange Armenia

Working in close collaboration with our partners is fundamental to deliver the best customer experience. This win-win relationship allows Orange to be the first French operator when it comes to delivering the best quality of service. We consider that our partnership with Astellia largely contributed to this success.

Pierre Lanquetot

Mobile Networks Technical Director

Orange France

Moldova is amongst the countries having the most advanced telecommunications services in the world. We are proud to say that Orange customers are enjoying today high quality wireless Internet access at speeds of up to 100Mbps. Working with Astellia enables us to deliver our subscribers unsurpassed 4G performance, best in class services and enhanced customer experience.

Dumitru Russu

Network Performance Team Leader

Orange Moldova

Our challenge is to keep up with increasing customer expectation; for that reason we have put strategic emphasis on optimizing the quality of our service delivery. Our partnership with Astellia is a testament to our continued dedication in delivering a compelling customer experience.

Marek Kovář

Network performance management group leader

Orange Slovensko

We are committed to providing excellent service and we invest heavily in meeting and exceeding our customers’ expectations. We feel confident that with Astellia at our side, we can guarantee a high quality experience for our LTE subscribers and maintain an advantage over the competition in our market.

Vince Tyson

Chief Operating Officer

Plateau Communications USA

We called upon Astellia for their flexible and feature-rich solution and their proactivity in solution evolution towards Big Data. We also highly value their expertise in radio optimization, geolocation and traffic analysis.

Thomas Vonlanthen

Head of Wireless Access Technologies

Swisscom Switzerland

We are confident that with this next phase in our partnership we will address the challenges of delivering a great customer experience to the millions of subscribers of the Telefonica Group. It will allow us to leverage Astellia’s best-in-class geolocation accuracy to optimize network deployment and increase RAN performance efficiency.

Juan Carlos Garcia

RAN GCTO Director

Telefonica Group

We must detect, analyse and solve problems quickly on both voice and packet networks. The Astellia solution, is particularly useful for us to detect the problems in our network, analyse and discover the origin of those problems.

Juan Carlos Sequera

Technical support team manager of RAN networks

Telefonica Spain

We have very ambitious targets in terms of improving the customer experience of our 16 million subscribers, reducing churn and ensuring shareholder value. With Nova RAN, we have a solid solution at hand to improve overall customer experience and maximize return on investment of network infrastructure.

Vicente Abad

RAN Optimization Manager

Telefonica Spain

Our decision to rely on Astellia was driven by our long-standing and strong partnership. We are confident that with Astellia by our side our customers will benefit from top quality 4G services.

Hayk Yesayan

Chief Executive Officer

Ucom Armenia

We pride ourselves in upholding our promise to provide high quality services at competitive prices. We trust Astellia to help us stay abreast of customer’s needs and guarantee an unprecedented service to all those who belong to the Umniah family.

Sami Idbies

Technical Director

Umniah Jordan

We are very happy with our collaboration with Astellia’s experts. Their know-how and experience in RAN network optimization is a great help to us in evaluating our network’s efficiency after the equipment swap. In the near future, we will most certainly call on their expertise for our 3G network monitoring.

Slavomír Slanina

Senior RAN Manager

Vodafone Czech Republic

As part of this initiative, Astellia’s Nova Care solution for efficient customer complaint investigation is being used by Zain Bahrain Customer Care. It has already helped to reduce average handling time (AHT) by 20-30% and increase first call resolution (FCR) by 10-20%. Customer Care agents can now really increase customer satisfaction, reduce churn and turn complaining customers into brand advocates. In addition, escalation of issues to network operations team has, on average, been reduced by 20% since Customer Care teams now have a better knowledge of network related issues hereby decreasing customer service OPEX.

Abdulla Salmeen

Head of Customer Care

Zain Bahrain

Astellia’s expertise and the fact that we have been close partners for over the last 3 years made it a clear choice for us to renew our confidence and to call on Astellia’s global experience and independent advice to answer our network monitoring needs.

Yousef Abu Mutawe

Chief Technical Officer

Zain Jordan

We are very proud of this industry acknowledgment. Zain is strongly committed to offering our valued customers the most appealing products and services. Together with our partner Astellia we worked on innovative CEM use cases to improve end user experience, raise customer satisfaction and generate new revenue streams. These use cases also helped us in shifting our operations from network centric to customer/service centric.

Sultan Abdulaziz AlDeghaither

Chief Technology Officer

Zain Saudi Arabia

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