The operator has developed mobile services dedicated to the supply chain & freight industry requiring ultra-fast and reliable data transfers. One of its customers is an express parcel deliverer providing guaranteed timely delivery to its customers.
Once the parcel is delivered, the courier’s PDA is signed by the customer and this acknowledgement is sent straight to the remote central tracking system using a mobile data connection. To ensure a good delivery of the customer’s signature, the parcel deliverer has signed a service level agreement with the operator. The network connection therefore needs to be fast and fully reliable.
The operator uses Nova Analytics in order to closely monitor its high-value corporate customers and report on service level agreement compliance. The operator can report on service availability, retainability and quality by surveying data transfer procedures and speed.
Drive loyalty of your high-value subscribers
Multi-dimensional Business Intelligence
Nova Analytics is a business intelligence application to help you make effective and informed decisions through multi-dimensional insights. Nova Analytics is designed to meet multiple needs within your organization including: network optimization, customer value management, customer experience management and service quality management.