Astellia empowers Service Operation Centers (SOC) with a Service Quality Management (SQM) application to help them manage service quality proactively.
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In order to accelerate data service adoption and revenue growth the operator monitored and optimized the time needed to download their multimedia portal per cell, handset type and subscriber.
Astellia’s SatiX correlates radio network metrics and end-user perception information to adjust network conditions and enhance customer experience.
With Astellia’s help, we could clearly distinguish different types of behavior which led us to revise our CRM segments and implement a new customer segmentation.
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