The Airtel Africa Group needs to deliver a consistent quality across all 16 networks. However, managing a multi-vendor, multi-technology and constantly evolving network is extremely complex. Benchmarking equipment vendors for instance is very challenging since their counters are rarely defined in the same way which makes comparison very difficult. On top of this, they are system-focused and do not reflect the true customer experience.
Airtel Africa’s requirements:
Astellia provides Airtel vendor-independent reporting & user-centric investigation capabilities by correlating data from multi-vendor OSS and Astellia probes. Astellia’s dashboards provide network equipment efficiency (nodes, RNCs, GGSN, SGSN) and allow to optimize E2E network performance.
The solution is deployed at:
“The Astellia solution enables us to gain a more comprehensive view of the QoS across all our networks and incentivize our local teams on customer-centric indicators.”
Head CAPEX planning and roll-out, Airtel Africa
Multi-dimensional Business Intelligence
Nova Analytics is a business intelligence application to help you make effective and informed decisions through multi-dimensional insights. Nova Analytics is designed to meet multiple needs within your organization including: network optimization, customer value management, customer experience management and service quality management.
End-to-end, in-depth troubleshooting
Nova Explorer is a powerful application for deep end-to-end troubleshooting (from RAN to core), problem root cause identification of customer complaints and quality degradations over multi-technology networks.